What is VoIP?
VoIP for Beginners
So, What is VoIP? It’s a term you’ve no doubt heard in reference to both the workplace and home and is a technology that is rapidly progressing and growing in popularity. VoIP is an acronymn for Voice over Internet Protocol but is often referred to as IP telephony, internet phone and broadband phone.
It is actually a pretty straighforward concept of making phone calls over the internet. It is a way of bypassing the call charges imposed by traditional telephone service providers offering a genuine cost effective alternative. The basic technology is not new, being first used in the 1970’s by the US department of defence, but over the years has been tweaked and brought right up to date to deal with todays demanding market.
Home Phones & DECT Technology
Gone are the days of Bakelite phones sitting dormant in the hallway. Home phones have come a long way, becoming an extension of your personality, and with rapid advances in technology providing us with practical and labour saving features and functions, they are fast becoming an integral part of our home lives.
DECT cordless phones are allowing people to move freely in their home, unlike with traditional corded phones, everything does not come to a stop because you’re on the phone.
But what is DECT technology?
Technically, the term DECT specifies a means for a portable unit to access a fixed telecoms network. Connection to the fixed network (in other words the phone line) is done through a base station which is technically known as a ‘radio fixed part’ and this terminates a radio link. The cordless handset then talks to the base station through radio wave technology, offering you up to 50 meters of wireless roaming from the base station in typical indoor conditions. Ususally the base station is connected to the Public Switched Telephone Network (or PSTN) however, connectivity to newer technologies such as Voice over IP (VoIP) is now available.
Phones and Headsets - New Website
There’s a new kid on the block. Phones and Headsets is a no-nonsense approach to all things related to phones and headsets, no surprises there then.
According to their blurb, they are dedicated to delivering news & info on the latest phone and headset products, including the usual suspects such as wireless headsets, mobile phone headsets, bluetooth headsets, cordless phones & conference phones.
They also have an online shop selling, go on guess, yes that’s right - phones and headsets! Hey, if it works for Ron Seal, it works for me.
Anyway, I look forward to seeing their product updates. Good luck guys.
Plantronics Headsets - Plantronics CS60 v C65 Review
Which Wireless Headset - Plantronics CS60 or C65?
Choosing which wireless headset to purchase for the office can be a really difficult process, even for an experienced user. There are, however, two headsets I’d recommend - the Plantronics CS60 and the Plantronics C65. But what’s the difference?
Well it is all to do with the type of telephone you’re actually going to be using the headset with. The Plantronics C65 headset is designed to work with a cordless phone, so comes with just a charger. With the Plantronics CS60 headset designed to work with a normal corded desk phone, meaning that not only does it have a charger, but a wirless transmitter in its base as well.
Bluetooth Headsets
If you’re like me and always seem to get a call on your mobile phone at the most inopportune of times, when you’re driving or at the checkout of the supermarket for example, and don’t have time to stop and drop everything (literally) to chat, then it sounds like you need to free up your hands and simplify your life with a Bluetooth headset.
Bluetooth headsets will work with any mobile phone that is Bluetooth enabled, with some current models having the ability to pair with more than one item, for example, a mobile phone and another Bluetooth enabled device like a laptop. The Plantronics Voyager 510 is a good example of this.
Polycom Conference Phones
New SIP Enabled Polycom SoundPoint IP Phones
IP or VoIP (Voice over Internet Protocol) is the term used when a call is made over the internet instead of the normal telephone network. The benefit for making a telephone call over IP is that the cost can be much lower, especially if the call is long distance. With IP calls becomming increasingly popular Polycom have decided to bring out a range of SoundPoint IP phones.
Who are Polycom?
Polycom was established in December 1990 and set out to produce business solutions for voice and data communications. Over the years Polycom have been one of the market leaders in audio and even video conferencing equipment. Many people will have seen the Polycom Soundstation star shaped conference phone (above) in business office meeting rooms.
Retell Telephone Call Recording Solutions
Retell Telephone Call Recording Solutions
A lot of people think that recording telephone calls is always a very technical and costly business. However a company called Retell, or Re-Tell, have produced a range of call recording solutions that are both cost effective and low in cost. With options to record calls to the PC or record telephone calls to a tape recorder, Retell offer multiple ways of storing this information easily and efficiently.
Why Record Calls with Retell?
There are many different reasons why you may want to record your calls with a Retell telephone call recorder. It may be that you have a new member of staff and recording calls for training purposes means you can reveiw their calls at the end of the day. Maybe you find taking notes during conversations difficult, so having a recorder enables you to play the call back and make notes in your own time. Another reason is so you have a permanent record of an important conversation and recording with a Retell call recorder gives you that hard copy.
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